Refund and Return Policy

IGC DOREL PTY. LTD. WARRANTY, REFUND AND RETURN POLICY

CHANGE OF MIND

IGC Dorel Pty Ltd (“IGCD”, “We”, “Our” or “us”) does not accept returns of products simply because you have changed your mind, nor does it give refunds for these products. Please choose your products carefully.

STATUTORY RIGHTS

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law ("ACL"). Under ACL we guarantee, amongst other things, that our goods are of acceptable quality, match their description and will be fit for any disclosed purpose. .

For more information on your Statutory Rights, you might like to visit the Australian Consumer Law site. An information sheet is available here.

MANUFACTURERS WARRANTY

You should keep any information about the Manufacturers Warranty (such as a warranty card) and (if you wish to make a warranty claim) proof of purchase.

WARRANTY AGAINST DEFECTS EFFECTIVE AS OF 1 JANUARY 2012

IGCD warrants your new product to be free from defects in materials and workmanship for 12 months (or for a longer period as in the case of Car Seats refer to Table 1 below ), from the date of purchase, provided that the product is used in accordance with accompanying recommendations or instructions where provided.  This warranty is in addition to your rights under the Australian Consumer Law.

IGCD will provide you with your choice of a refund, repair or exchange (where possible) for this product if it becomes defective within the warranty period.  IGCD will bear the reasonable expense of claiming the warranty.  This warranty will no longer apply where the defect is a result of your actions such as the result of alteration, accident, misuse, abuse or neglect.

Please retain your receipt as proof of purchase and contact our Customer Service Centre on Ph: 1300 809 526 or alternatively, via our website at www.igcdorel.com.au  for any difficulties with your product.  Warranty claims and claims for expense incurred in returning this product can be addressed to IGCD Customer Service Centre at 655-685 Somerville Road, West Sunshine VIC 3020.

TABLE 1 – Car Seat warranty period for materials and workmanship